To troubleshoot technical issues that may occur when using the Swivle InDesign plug-in, logging can be enabled. This can be done through the Preferences found in the InDesign menu at:
Preferences > WoodWing
From this screen, you can also open the folder containing the log files.
Your next step is to try and reproduce the problems you are having, so they are recorded in the logs. Then send us your log files, either using the chat at the bottom-right or by sending an email to email@example.com. Make sure to describe the steps you performed and the outcome that you expected. This way we can quickly help figure out what might be going wrong.