FAQs & troubleshooting

A regularly updated list of the most commonly asked questions by Swivle users

16 articles in this collection
Written by Nico Krijnen, Kiki Bae, and Richard Taylor

Language settings

This article is meant to help you change the language of your Swivle client

Written by Richard Taylor
Updated over a week ago

Swivle and GDPR compliance

This article describes how Swivle handles GDPR and privacy

Written by Kiki Bae
Updated over a week ago

What types of files are supported?

This article describes which file types are supported in Swivle

Written by Kiki Bae
Updated over a week ago

General

How can I change my name, password or email address?

Learn more about the changing of your name, password or email address in Swivle.

Written by Nico Krijnen
Updated over a week ago

What are the storage and file limitations for Swivle?

More information about the storage of Swivle - Digital Asset Management in the cloud

Written by Nico Krijnen
Updated over a week ago

What is the difference between the Pro Client and the Brand Portal?

More information about the two different interfaces that are available in Swivle

Written by Nico Krijnen
Updated over a week ago

What is the current status of Swivle?

The latest information about status, maintenance and downtime of Swivle can be found on our status page

Written by Nico Krijnen
Updated over a week ago

Where can I find the Terms of use?

Find out more about our Terms of use, Privacy Policy, Acceptable Use Policy and our Service Level Agreement (SLA)

Written by Nico Krijnen
Updated over a week ago

How secure is Swivle?

Read more about how we take care of security at Swivle

Written by Nico Krijnen
Updated over a week ago

How do you backup my data?

Read more about how we backup your data.

Written by Nico Krijnen
Updated over a week ago

Work with files

Which keyboard shortcuts are allowed in Swivle?

Become a real power user and learn all the shortcuts. Check out these hot keys.

Written by Nico Krijnen
Updated over a week ago

What are Collections?

Learn what Collections are and how to use them in Swivle

Written by Nico Krijnen
Updated over a week ago

How can I select (multiple) files?

Describes how to easily select one or multiple files in Swivle

Written by Nico Krijnen
Updated over a week ago

Troubleshooting the Swivle plug-in for Adobe InDesign

This article describes how to enable logging for the Swivle InDesign plugin

Written by Nico Krijnen
Updated over a week ago

Users & licenses

What are the different Swivle licenses?

Written by Nico Krijnen
Updated over a week ago

End of trial

What happens when my trial ends?

Written by Nico Krijnen
Updated over a week ago