FAQs & troubleshooting
A regularly updated list of the most commonly asked questions by Swivle users
16 articles in this collection
Written by Nico Krijnen, Kiki Bae, and Richard Taylor
Written by Nico Krijnen, Kiki Bae, and Richard Taylor
Language settings
This article is meant to help you change the language of your Swivle client
Written by Richard Taylor
Updated yesterday
Updated yesterday
Swivle and GDPR compliance
This article describes how Swivle handles GDPR and privacy
Written by Kiki Bae
Updated yesterday
Updated yesterday
What types of files are supported?
This article describes which file types are supported in Swivle
Written by Kiki Bae
Updated over a week ago
Updated over a week ago
General
How can I change my name, password or email address?
Learn more about the changing of your name, password or email address in Swivle.
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
What are the storage and file limitations for Swivle?
More information about the storage of Swivle - Digital Asset Management in the cloud
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
What is the difference between the Pro Client and the Brand Portal?
More information about the two different interfaces that are available in Swivle
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
What is the current status of Swivle?
The latest information about status, maintenance and downtime of Swivle can be found on our status page
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
Where can I find the Terms of use?
Find out more about our Terms of use, Privacy Policy, Acceptable Use Policy and our Service Level Agreement (SLA)
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
How secure is Swivle?
Read more about how we take care of security at Swivle
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
How do you backup my data?
Read more about how we backup your data.
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
Work with files
Which keyboard shortcuts are allowed in Swivle?
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
What are Collections?
Learn what Collections are and how to use them in Swivle
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
How can I select (multiple) files?
Describes how to easily select one or multiple files in Swivle
Written by Nico Krijnen
Updated over a week ago
Updated over a week ago
Troubleshooting the Swivle plug-in for Adobe InDesign
This article describes how to enable logging for the Swivle InDesign plugin
Written by Nico Krijnen
Updated yesterday
Updated yesterday